HOW WE HANDLE PROBLEMS
Personalized products are created for one customer and generally cannot be resold, so return options differ from ordinary stock merchandise.
← ALL STORE POLICIESAfter production begins, personalized and custom-made products are final sale unless they arrive damaged, defective, or materially different from the design that LayerForge approved with you. A preference change after approval is not considered a production defect.
Contact LayerForge within 7 calendar days after delivery with your order number, a description of the problem and clear photos. Keep the product and original packaging until we confirm the next step.
After reviewing the order, LayerForge may repair the item, replace it, correct the personalization, or issue an appropriate refund. The solution depends on the problem and applicable law. We will not require a customer to pay again to correct a verified LayerForge production error.
Natural wood grain, slate edges, leather texture, engraving contrast and screen-to-material color differences are normal. These variations are not defects when the item otherwise matches the approved design and product description.