LAYERFORGE FAQ
Know what happens
before we make it.
Clear answers about custom design, estimates, payment, production and delivery.
01Do I pay when I submit a request?+
No. Website submissions are requests for review. LayerForge confirms the design, shipping, applicable tax and final total before sending payment instructions.
02How long does a custom order take?+
Typical production guidance is 7–15 business days after design approval and payment. Material availability, quantity and complexity can change the schedule, so your exact date is confirmed before payment.
03Can I upload my own logo or artwork?+
Yes. The Design Studio accepts JPG, PNG, WEBP, SVG and PDF files up to 10 MB. Low-resolution art may need cleanup or vector conversion before production.
04Will I see a proof first?+
Projects that require layout confirmation can move through proof-ready and approval stages in your private project portal before production begins.
05How do I track my request?+
Use the private link shown after submission or enter your LF request number and order email on the Track Order page.
06Can LayerForge make something not shown in the shop?+
Yes. Choose Custom Laser Engraving or Custom 3D Printing in the Design Studio and describe the dimensions, material, quantity, intended use and deadline.
07Do you ship outside California?+
LayerForge is based in California and ships across the United States. Shipping cost and availability are confirmed with the final quote.
08Are custom items returnable?+
Personalized items usually cannot be returned for a change of mind. If an item arrives damaged or differs materially from the approved design, contact LayerForge promptly so the issue can be reviewed.
09Can I reorder a past project?+
Yes. Open the original private project portal and choose Start a reorder, or begin a new Studio brief and include the previous LF request number.
Still deciding what to make?
Ask the LayerForge Assistant or start a guided project brief in the Design Studio.
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